Question 1

What is a screen and when do I need one?

Accepted Answer

A screen is a fine-meshed screen that keeps insects out. You need a screen if you want to let fresh air in without being bothered by mosquitoes, flies or other insects.

Question 2

Which screen fits my type of window or door?

Accepted Answer

We offer different screens for each type of window and door. Consult our product page or contact us for personalized advice.

Question 3

How do I measure the right size for my screen?

Accepted Answer

Measure the width and height of the frame accurately at multiple points. Follow our measurement instructions or request our measurement service.

Question 4

What is the difference between standard mesh, pollen mesh and pet mesh?

Accepted Answer

Standard mesh keeps insects out. Pollen mesh also filters pollen for people with allergies. Pet mesh is extra strong and resistant to claws.

Question 5

How long does delivery of my screen take?

Accepted Answer

Delivery time is usually 7-10 working days after ordering. You will receive tracking information as soon as your screen is shipped.

Question 6

What does the depth profile mean?

Accepted Answer

The depth profile refers to how far the screen frame extends into your window or door frame. We offer thin profiles (1.7 cm depth) and thick profiles (2.5 cm depth). The thick profile provides extra strength and stability for larger screens, especially doors.

Question 7

What types of mesh are available?

Accepted Answer

We offer Standard Mesh for basic insect protection, Pollen Mesh for allergy sufferers that filters out pollen, and 2-in-1 Premium Mesh that combines insect protection with pollen filtering and pet resistance.

Question 8

What colors is the fly screen produced in?

Accepted Answer

We offer a wide range of colors including white, black, brown, gray, anthracite, cream, and many RAL colors to match your window frames. Corner covers are white for white and cream colors, black for all other colors.

Question 9

Is the fly screen winter-proof?

Accepted Answer

Yes, our screens are designed to withstand all weather conditions throughout the year. The materials are UV-resistant and weatherproof, so you can leave them installed year-round without damage.

Question 10

What is the difference between Insert Screen and Pleated Curtain?

Accepted Answer

Insert Screens are placed inside the window frame and are perfect for inward-opening windows. Pleated Curtains are mounted outside the frame and are ideal for outward-opening windows, providing more flexibility in positioning.

Question 11

When should I choose a Triple Pleated Door Screen?

Accepted Answer

Triple Pleated Door Screens are designed for extra wide commercial openings (350-420 cm). They feature three panels for maximum coverage and are built with commercial-grade materials for high-traffic areas.

Question 12

Do you offer professional installation?

Accepted Answer

Yes, we offer professional installation by experienced installers. Installation is typically scheduled within 2 weeks and includes all necessary hardware. You can also choose self-installation with detailed instructions and video guides.

Question 13

What warranty do you provide?

Accepted Answer

We provide a 2-year warranty on all products, covering material and manufacturing defects. Normal wear and misuse are excluded, but we stand behind the quality of our custom-made screens.

Frequently asked questions

Contact us

Frequently asked questions

What is a screen and when do I need one?▼

Which screen fits my type of window or door?▼

How do I measure the right size for my screen?▼

What is the difference between standard mesh, pollen mesh and pet mesh?▼

How long does delivery of my screen take?▼

What does the depth profile mean?▼

What types of mesh are available?▼

What colors is the fly screen produced in?▼

Is the fly screen winter-proof?▼

What is the difference between Insert Screen and Pleated Curtain?▼

When should I choose a Triple Pleated Door Screen?▼

Do you offer professional installation?▼

What warranty do you provide?▼

Contact us