Terms and Conditions

Custom-made, carefully crafted especially for you

At Horrenwereld, we make each product to measure – exactly according to the dimensions and specifications you provide yourself. Whether it's an insert screen, a pleated door screen or a curtain screen: your order is produced especially for your situation. No stock, no standard sizes, but custom work. And we're proud of that.

That's why returning is unfortunately not easily possible

Because your product is made especially for you, we unfortunately cannot take it back if you regret your choice, would have wanted to order a different color or made a mistake when measuring. We hope for your understanding: we can no longer sell the product to someone else. This is also legally established. Custom work falls outside the legal right of withdrawal (Article 6:230p sub f of the Civil Code).

When is returning possible?

Of course, there are situations where returning or refunding is appropriate. For example:

• You have received a damaged product
• The product clearly differs from what you ordered
• There is force majeure (for example delay or an error on our part)

In that case, we naturally ensure an appropriate solution: free repair, replacement or refund – whatever is necessary. Because satisfied customers are what matters most to us.

Have doubts? Contact us

We want you to be happy with your purchase. Have doubts during measuring? Or not sure which type of screen is suitable for your situation? Feel free to contact us before ordering. We like to think along with you to prevent mistakes.